Frequently Asked Questions

Everything you need to know about shopping pre-loved fashion at Thrift+

How do you ensure the quality of pre-owned items?

Every item sent to Thrift+ undergoes a rigorous manual inspection process. Our specialists check for authenticity, quality, and condition to ensure that only the best second-hand clothing reaches our store.

What are your shipping rates and delivery times?

We offer standard shipping across the country, typically arriving within 3-5 business days. Shipping costs are calculated at checkout, and we provide free delivery on all orders over $50.

Can I return an item if it doesn't fit?

Yes, we offer a 30-day return policy on all items. If your purchase doesn't fit or isn't quite right, you can return it for a full refund, provided the Thrift+ security tag remains attached.

How do I track my order?

Once your order has been dispatched, you will receive an email containing a tracking link. You can use this to monitor your package's journey directly from our courier's website.

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express. For your convenience, we also support digital wallets like PayPal, Apple Pay, and Google Pay.

How do I donate or sell my clothes to Thrift+?

Simply order a Thrift+ Bag from our website, fill it with your unwanted high-quality fashion, and send it back to us for free. We handle the photography, listing, and shipping, while you earn credits or donate to charity.